It's funny when someone comes to you saying they need something "urgently." And so you slow down. And you take a deep breath. And you ask them, "Do you actually need this urgently?" And they think about it. And they realize that it's fine if it needs to wait for a few days. And you say okay. Because you know very few things are actually "urgent." And it's far more common that people are just impatient rather than their needs being urgent.
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